Someone I know is affected by problem gambling — how can I help?

Start by speaking with them with empathy and encourage them to seek professional help. If they are a betx user, let us know the situation at support@betx.beer — we will assist to the best of our ability. Remember, your support matters a great deal to them.

For ages 21+

betx Responsible Gaming

betx believes entertainment should always be controlled and safe — we are always here to protect you.

What is Responsible Betting?

Online betting and casino gaming are a form of entertainment — but they are enjoyable only when played in a controlled and mindful way. betx always wants its players to enjoy games in a safe and healthy environment. Our responsible gaming policy is built with your financial and mental well-being in mind.

Gambling or betting is never a source of income — it is a form of entertainment. On betx, make your own decisions, set a budget, and take breaks on time. We want to make sure your experience always stays positive.

Our platform has multiple protection tools that help you manage your own playing habits. From setting deposit limits to self-exclusion — betx is by your side.

21+

For ages 21 and above only

Age Verification & Protection

The minimum age to register on betx is 21. We strictly prohibit participation by minors. Proof of age may be required during account verification, and betx reserves the right to review any account at any time in cases of suspicion.

If a minor in your household uses your device, always log out and keep your account details private. Responsible guardianship is the first step in online protection.

Your Protection Tools

betx gives you these tools to take control of your own play.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once this limit is set, betx will not accept deposits beyond that amount, helping you protect your budget.

Self-Exclusion

If you feel you need a short-term or long-term break from gaming, use the self-exclusion feature to temporarily suspend your account for a set period.

Time-Out Feature

If you play for a long stretch without a break, betx will suggest that you take a time-out. Set specific breaks to build mindful playing habits.

Gaming History Review

View your complete betting and transaction history in your account. Tracking your own spending and time is the basis for responsible decisions.

24/7 Support

For any issue, the betx support team is always by your side. Contact us in Bengali via live chat or email us at [email protected].

Account Cooling-Off

Choose a cooling-off period for a short-term break. During this time betting or depositing will be temporarily paused, but your account will remain active.

How to Use the Tools

Activating betx's protection features is simple — directly from your account.

Step 1: Log In

Step 2: Open Settings

Find the "Responsible Gaming" section.

Step 3: Choose a Tool

Set whichever you need — a deposit limit, time-out, or self-exclusion.

Step 4: Confirm

Save your changes. If you need help, contact us via live chat or email.

Warning Signs of Problem Gambling

If any of the following signs appear in you, it is wise to seek help.

You are spending more than your budget and betting more to try to recover losses.

You want to stop playing but cannot stop yourself.

You are spending long hours betting while neglecting family, friends, or work.

You are taking on debt or borrowing money from others to play.

You suffer from mental distress, anxiety, or depression when you lose at betting.

You are hiding the amount you play and spend from your family or loved ones.

If even one of these signs applies to you, do not delay — contact betx support or use self-exclusion. Asking for help takes courage.

Habits for Healthy Gaming

Following these simple rules will keep gaming enjoyable at all times.

Set Your Budget First

Decide how much you will spend before depositing on betx. Only use money that, if lost, will not affect your daily life.

Set a Time Limit

Avoid betting for long stretches at a time. Set a time limit before each session and take a break when that time is up — betx's time-out feature can help with this.

Gaming Is for Entertainment

Always remember that betting is a form of entertainment, not a way to earn money. Betting more in an attempt to recover losses is always dangerous.

Keep Up Other Activities

Maintain a healthy balance with family, friends, studies, or work. If betting starts to overshadow everything else, it is time to take a break.

Do Not Bet Under the Influence

Avoid betting when you are under stress or in an unsettled state of mind. Decisions made with a clear head are always the best decisions.

Talk Openly with Loved Ones

If you feel your gaming habits are going out of control, speak with a family member or a trusted friend. Their support will help you.

If You Need Help

betx is always by your side — any time, day or night.

betx Support Team

If you feel that gaming is becoming a problem for you, do not hesitate to contact us. Our team is able to provide support in Bengali.

24/7 Live Chat — Bengali & English
Email: [email protected]

We will help you activate self-exclusion, deposit limits, or any other protection tool on your account.

What You Can Expect

When you contact betx support, we will:

Activate protection tools on your account
Temporarily or permanently close your account if needed
Stand by you with full confidentiality in resolving the issue
Provide information on sources of professional assistance

Remember — asking for help is not a weakness, it is proof of courage.

Enjoy a safe and enjoyable experience on betx

Play responsibly — enjoy our game collection and we are here for any help you need.

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Questions About Responsible Gaming

Log in to your betx account and go to the "Responsible Gaming" section in your profile settings. There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, deposits beyond that amount will not be allowed. For help, contact us via live chat or at [email protected].

During self-exclusion you will not be able to bet or deposit on betx. Your account will not be permanently closed — it can be reactivated once the exclusion period ends. However, if you request a permanent closure, that is also possible. Contact our support team for more details.

The minimum age to register and bet on betx is 21. Only those aged 21 or above may create an account and play games. Proof of age may be required during account verification.

A cooling-off is a short-term break — usually for a few days or weeks. During this time betting is paused but your account remains active. Self-exclusion is for a longer-term break — ranging from several weeks to permanent. betx provides both options for your protection.

Start by speaking with them with empathy and encourage them to seek professional help. If they are a betx user, let us know the situation at [email protected] — we will assist to the best of our ability. Remember, your support matters a great deal to them.

Any balance remaining in your account before self-exclusion can be withdrawn. For details on the process, contact the betx support team via live chat or email at [email protected] — we will guide you through the right steps.