betx Privacy Policy

betx is an online betting and casino platform operating for players in Bangladesh. When you use our website, register, or use any of our services, you voluntarily share certain information with us. This privacy policy ("Policy") explains what kind of information betx collects, how that information is used, and what steps we take to protect your information.

By using this platform you are giving your consent to accept the terms of this policy. If you disagree with any part of this policy, please refrain from using our services. You are welcome to contact our support team with any questions.

betx only collects information that is necessary to operate the service, ensure security, and improve your experience. The information collected can be divided into the following two categories:

2.1 Information You Provide Directly

• Full name and date of birth — for age verification (21+ years)
• Mobile number — for account security and transaction verification
• Email address — for communication and account recovery
• Payment information (bKash, Nagad or Rocket account number) — for deposits and withdrawals
• Identity document information — for use in required verification processes

2.2 Automatically Collected Information

• IP address and device type — for security monitoring
• Browser type and operating system — for technical compatibility
• Session duration and page visit data — for improving service quality
• Cookies and similar technologies — for remembering user preferences
• Transaction history — for security and fraud prevention

betx does not use your information for any reason other than the purposes listed below. Each of our data-processing activities is specific and fair.

• Account creation, management, and verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Prevention of fraud, money laundering, and other illegal activities
• Providing 24/7 customer support
• Managing bonuses and promotional offers
• Enforcing responsible gaming tools and limits
• Meeting legal and regulatory obligations
• Improving platform performance and security

betx never sells your information to third parties or shares it without authorization for any commercial purpose.

In certain limited circumstances betx may share your information with trusted third parties. In each case, data sharing is strictly controlled and limited to the minimum necessary.

4.1 Payment Processors

To complete transactions via bKash, Nagad, and Rocket, relevant payment information is shared with the respective provider. These providers manage information according to their own privacy policies.

4.2 Technology & Security Service Providers

We work with certain technology partners for the smooth operation of our platform. They are only permitted to use information to complete the required task and any additional use is prohibited.

4.3 Legal Obligations

In the case of a court order, a legitimate request from a government authority, or a legal obligation, betx is required to disclose applicable information to the relevant authority. In such situations betx will endeavor to notify you to the extent possible, though this may not always be feasible for legal reasons.

Cookies and similar technologies are used on the betx website. Cookies are small text files stored in your browser that help remember your preferences and improve platform performance.

5.1 Types of Cookies Used

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: For remembering language preferences and personalized settings.
• Analytics cookies: For understanding traffic patterns and service quality — without any personal identification.

You can control most cookies by changing your browser settings. Keep in mind, however, that disabling certain essential cookies may cause some platform features to not work properly.

betx treats the security of your personal information as the highest priority. Our security measures operate in accordance with the highest industry standards.

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Access Control: Only authorized staff may access information, and only as required for a specific task.
• Regular Audits: The security of our systems is regularly tested and updated.
• Data Minimization: We only store information that is necessary.
• Password Protection: Your password is stored in an encrypted format — no betx employee can view it.

While we follow industry best practices, it is not possible to guarantee complete security. Use a strong password to keep your account secure and do not share your login details with anyone.

betx does not store your information indefinitely. The data retention period is determined according to the following policy:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Transaction records: Financial transaction data is retained for the statutory time period.
• Security logs: Security-related information is kept for the required period for fraud prevention and investigation purposes.

After the defined retention period has passed, information is securely deleted or anonymized.

As a user of the betx platform you have the following rights regarding your own information. Contact our support team to exercise these rights.

• Right of Access: The right to request information about what data we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for certain specific purposes.
• Right to Data Portability: The right to request your information in a structured format where applicable.

betx is an adults-only platform. Only persons aged 21 or older may use this service. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration and additional verification may be requested in cases of doubt. If we find evidence that information about a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

To learn more about responsible gaming, please visit our Responsible Gaming page.

betx reserves the right to revise or update this privacy policy at any time. In the case of any significant change:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the policy will be changed.
• Registered users may be notified of significant changes.

Continuing to use the platform after a change has been made will be considered as your consent to accept the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The betx support team provides service in Bengali and English 24 hours a day, 7 days a week.

• Contact us directly via live chat — available 24/7
• Email: [email protected]

Your request will be processed as quickly as possible. Identity verification may be required for requests to delete or correct information.

By logging in to betx you can also manage certain information directly from your account settings.